Returns & Exchanges

  • All products are Made-to-order, thus they have been exclusively manufactured, designed and made for you. Hence none of the product will be exchange due to customers changed mind.
  • returns will be on account credit only.
  • You have up to 15 days to return/exchange an item.
  • We exchange for a size up or down and do not refund.
  • If you would like to exchange one item for another (due to size issues), you must first return the original item in the condition received along with all other promotional items and intact packaging (if applicable) and then place a new order.
  • Refunds will be given only in the form e-gift cards or credits, which can be used while shopping online onĀ www.theshoeit.com.
  • No exchange no repairs on sale product
  • Repairs only on manufacturing defects and not on wear & tear.
  • Any alterations are on a chargeable basis
  • Six month warranty on selected items from date of purchase (one must produce bill for same)will be provided, NO warranty on any and every product sold during any sale or on discounted products
  • Shoe it reserves all rights