Frequently Asked Questions…


Is shoe it is customized footwear brand?
Yes, shoe it is a customized footwear brand, where every pair/product is handmade and made to order by highly experienced, versatile and skilled artisans of India. It takes us more than 3 days to curate your dream shoe pair using age old traditional and modern techniques of footwear making.

 How to get customized shoe pair with shoe it?

We w’d be very glad and happy to customize your desired shoe pair as per your specification and style You can simply email us on or whatsapp & call us on us on +91 842400 1149

 How do i contact customer service?
Please email us on Our office opening hours are Monday – Saturday 10.00am – 7.00pm. We aim to answer emails within 24 hours.

What all types of materials are used?
Well! We make a use of all authentic and ethically sourced leather, Vegan Leather, Good quality Indian textiles and Handmade Indian Textiles. After all we’re customized footwear brand and not limiting ourselves in use of materials, until they’re adaptable for the process

 Then what about the quality of hand made and man-made material?
As mentioned we source our all types of material from trusted vendors who carries decades of experience in making and selling of such materials and we can rely on them, hence the benefit is passed on to the customers. So be rest assured!

Where Products are manufactured?
shoe it has it’s own manufacturing premises located in Mumbai where all products and accessories’ manufactured and undergo from quality assurance process.

How do i make a purchase?
Making a purchase is easy Simply select your item/s, along with size and other product specifications, click “add to bag” and then “proceed to checkout” and follow the straight forward prompts on screenAlternatively you can also go to our collections tab and search for your product from related categories and follow above process. Still if you need any assistance, please contact us at or whatsapp & call us on +91 842400 1149

Can I order by telephone?
Yes, you may call us or whatsapp us on +91 842400 1149 to place your order. YAY!!!!!!

How do I know if an item is in stock?
Most shoes are in stock and will be available for purchase. In case of unavailability of any shoe you can get in touch with our customer care on +91 842400 1149 or can email us on You may also add your email to our stock alerts and we’ll let you know if we receive a new delivery

How do I choose my shoe size or Which size will fit me?
We w’d request you to please check our ‘SIZE GUIDE’ mentioned on each product page. In case if you have any peculiar toe shape or foot size or if you have any problematic foot and need any assistance for choosing perfect shoe size please call us on +91 842400 1149 or email us on

What payment methods do you accept?
We accept all local payment methods such as credit card, debit card, American express, Paypal, internet banking and wallet payments like PayTM.
Cash on delivery is accepted in India. All payment modes are safe and secured with us.







What are your shipping terms and conditions?
We offers cash on delivery services and no shipping charges on Orders above INR 5000

Do you ship internationally?
No. Unfortunately yet we have not started delivering internationally. We aim to do same soon. Till than you can order your shoes pan India.

How will I know my order is shipped?
Once the order is place and the payment is received & verified, you shall receive an email containing tracking number on your email id. In case of any problem or further assistance you may get in touch with our customer care.

When will I receive my order?
As we are into made to order business all orders are shipped within 10 to 15 business days and we aim to ship product within these days only. Kindly note there might be a delay during National holidays and festivals.

Any extra duties and taxes levied?
All Product prices displayed are inclusive of all taxes and duties, there are no further hidden charges and tax’s charged







Returns & Exchanges


  • All products are Made-to-order, thus they have been exclusively manufactured, designed and made for you. Hence none of the product will be exchange due to customers changed mind.
  • All returns will be on account credit only.
  • You have up to 15 days to return/exchange an item.
  • We exchange for a size up or down and do not refund.
  • If you would like to exchange one item for another (due to size issues), you must first return the original item in the condition received along with all other promotional items and intact packaging (if applicable) and then place a new order.
  • Refunds will be given only in the form e-gift cards or credits, which can be used while shopping online on
  • No exchange no repairs on sale product
  • Repairs only on manufacturing defects and not on wear & tear.
  • Any alterations are on a chargeable basis
  • Six month warranty on selected items from date of purchase (one must produce bill for same)will be provided, NO warranty on any and every product sold during any sale or on discounted products

    Shoe it reserves all rights.